This policy applies to purchases of LumenFlow Hair online education programs that include digital course access, training materials, certification assessment, and a complimentary physical training kit.
By enrolling in a LumenFlow education program, you acknowledge that the primary product being purchased is professional education and training. Any physical training kit included with enrollment is provided as a complimentary component to support the learning experience.
Before Course Access or Kit Shipment
If you request cancellation before:
- Digital course access has been granted, and
- Your complimentary training kit has entered fulfillment or been shipped,
you may be eligible for a full refund.
Please contact LumenFlow as soon as possible if you need to cancel your enrollment.
Once digital course access has been activated or the training kit has entered fulfillment, different refund conditions may apply.
Digital Course Access
Once access to the online course has been granted, the digital education portion of the enrollment is considered delivered and is generally non-refundable, except where otherwise required by applicable law.
A refund will not normally be provided because:
- You changed your mind after receiving course access
- You no longer have time to complete the course
- Your personal or business circumstances changed
- You decide not to offer the extension method
- You do not complete the course
- You do not submit your certification assessment
- You do not achieve the business or financial results you expected
LumenFlow does not guarantee any specific level of income, revenue, client growth, employment, or business performance as a result of taking the course or receiving certification.
Complimentary Training Kit
Certain LumenFlow education programs include a complimentary physical training kit to support hands-on practice.
The kit may include items such as:
- Butterfly Weft hair
- Mini Butterfly Weft
- Professional installation tools
- Other training materials specified at the time of enrollment
The exact contents may vary depending on the education package and product availability.
Random Hair Color Selection
Hair included in the complimentary training kit is provided in a randomly selected shade.
The shade is selected by LumenFlow based on available training-kit inventory and cannot be selected, requested, or guaranteed by the student.
Because the hair is intended for training and practice purposes, the shade is not matched to the student, stylist, model, or client.
Receiving a shade that is different from your preferred color, your client’s color, or a color you expected is not considered an incorrect order, fulfillment error, or product defect.
Complimentary training-kit hair cannot be exchanged or replaced solely because of shade preference or color suitability.
No Separate Cash Value for the Complimentary Kit
The complimentary training kit is included as part of the education enrollment and is not sold as a separately refundable component of the course package.
Once digital course access has been provided, the complimentary kit does not have a separate cash refund value.
Returning the kit does not make the digital education portion of the enrollment refundable.
Training Kit Shipping & Fulfillment Issues
Please inspect your training kit after delivery.
Contact LumenFlow if:
- A listed component is missing
- The wrong type of product was included
- The wrong quantity was included
- A product arrived visibly damaged during shipping
- The package contains an item that does not correspond with the training kit included in your enrollment
Random hair shade selection is not considered a fulfillment error.
If LumenFlow confirms that a fulfillment error occurred, we will provide an appropriate resolution and cover reasonable shipping costs when a return or replacement is necessary.
Product Quality Issues Within the Training Kit
If you believe that hair or another physical product included in your training kit has a manufacturing or product-quality defect, please contact LumenFlow.
We may request:
- Your order number
- Clear photos or videos showing the issue
- Information about how the product was used
- Details regarding installation, coloring, toning, heat styling, washing, or chemical processing
- Return of the affected product when inspection is necessary
Quality claims are reviewed individually.
If a manufacturing defect is confirmed, LumenFlow may provide an appropriate replacement, training product, store credit, or another reasonable resolution.
When LumenFlow confirms responsibility for the issue, LumenFlow will cover reasonable shipping costs associated with the approved resolution.
If replacement training hair is provided, the replacement shade may also be randomly selected based on available inventory.
A quality claim cannot be made solely because the student does not prefer the randomly selected shade.
Shipping Responsibility
Shipping responsibility depends on the reason for the issue.
When LumenFlow Is Responsible
LumenFlow will cover reasonable shipping costs when we confirm that:
- A required training-kit component was missing
- The wrong product type or quantity was shipped
- The product arrived damaged due to shipping
- A manufacturing defect is confirmed
- Another fulfillment error caused by LumenFlow occurred
When the Student Is Responsible
LumenFlow is not responsible for return or replacement shipping costs when the request results from:
- A preference for another hair color
- The randomly selected shade not matching a model or client
- A change of mind
- Personal circumstances
- Improper use of the training materials
- Improper installation, removal, or aftercare
- Damage caused by coloring, bleaching, chemical processing, excessive heat, or other actions after delivery
- Other circumstances not caused by LumenFlow
Certification
Enrollment in a LumenFlow education program provides access to the certification process but does not automatically guarantee certification.
Certification is awarded only after the required course content and installation assessment have been completed to the standard required by LumenFlow.
If an installation submission does not meet certification requirements, LumenFlow may provide feedback and an opportunity to resubmit according to the applicable course rules.
Failure to pass a certification assessment does not qualify the enrollment for a refund.
Certification must reflect the student’s own work and may not be transferred to another person.
Course Completion & Certification Timing
Students are responsible for completing the course and certification requirements within any timeframe stated in the applicable education program.
Course access duration and certification submission periods may differ.
Continued access to course materials does not necessarily mean that certification assessment, instructor review, promotional benefits, or other support services are available indefinitely.
Installation Review & Feedback
Installation review and feedback are intended to support the student’s certification process.
The number of reviews, resubmissions, or feedback rounds included with enrollment may be limited according to the terms of the specific course.
Additional reviews, coaching, or support beyond what is included with enrollment may be subject to separate availability or fees.
Stylist Benefits After Certification
Certain certified LumenFlow stylists may become eligible for professional benefits such as:
- LumenFlow Stylist Map eligibility
- Professional or Stylist Pricing
- Social media and promotional support
- Professional product support
- Dedicated customer service or stylist support
Certification does not automatically guarantee permanent access to every stylist benefit.
Eligibility may depend on the current terms of the LumenFlow Stylist Program, professional status, account standing, location, participation requirements, and other applicable criteria.
LumenFlow may reasonably update or modify ongoing stylist benefits and program requirements over time.
Technical Issues
If you experience a technical issue accessing your course, please contact LumenFlow so that we can investigate and restore access.
Temporary technical difficulties do not automatically qualify an enrollment for a refund.
If LumenFlow is unable to provide the purchased digital course for an extended period and cannot reasonably restore access, we will review the situation and provide an appropriate resolution.
Duplicate Charges
If you are accidentally charged more than once for the same enrollment, please contact us.
Once confirmed, duplicate charges will be refunded to the original payment method.
How to Contact Us
For cancellation requests, course-access issues, training-kit problems, or quality claims, please contact:
Please include:
- Your full name
- Your order number
- A description of the issue
- Photos or videos where relevant
Our team will review your request and provide the appropriate next steps.
Your Legal Rights
Nothing in this policy is intended to limit any rights you may have under applicable consumer protection laws.
Where applicable law provides rights that differ from this policy, the applicable law will govern.